Meet Your Poulsbo Dental Team
Our team is very special because many of them have been with us for decades, and a couple of them are actually part of Dr. Redfern’s family! They are not only extremely good at their jobs, but they sincerely care about giving each of our patients the smoothest, most stress-free dental experience possible. Below, you can get to know some of the friendly faces you’ll see the next time you come in for an appointment.
Joel – Registered Dental Hygienist
Joel has been a dental hygienist since 2010. His previous career was in the printing industry, where he worked with machines and found that the majority of what was being produced ended up as waste or recyclable material. It became clear that a new career working with people, ideally helping them in some way, would be more rewarding. Dental hygiene has given him that possibility with the added bonus of being able to educate people about how to maintain a state of health while encouraging positive change and good habits. His hobbies and interests include listening to music, hunting for and collecting records, watching movies, reading books, digging through thrift stores and antique shops to find treasures.
Cassie – Registered Dental Hygienist
Cassie is a highly skilled and experienced dental hygienist. She cleans teeth with attention to detail and takes x-rays. She educates patients about proper home care practices and guides them on how to achieve and maintain optimal oral health. Cassie has worked for Dr. Redfern for over 4 years.
Billie – Dental Assistant
Billie works at the chair with Dr. Redfern when he is doing dental treatment on a patient. She also cleans children's teeth and teaches patients how to take care of their oral health. Billie has worked diligently with Dr. Redfern for over 15 years and puts patients at ease with her compassion and fun sense of humor. She is a talented singer and multi-instrumentalist, an avid runner and Crossfit participant, and enjoys spending time with her two sons, Eli and Sawyer, and her husband, Josh.
Karen – Dental Assistant
Karen works at the chair with Dr. Redfern when he is doing dental treatment on a patient. She also cleans children's teeth and teaches them how to take care of their oral health. Karen has worked at our office for over 5 years and we are happy to have her on our team. She has a quiet, confident demeanor, a wonderful sense of humor and a great laugh! 30+ years of experience in the dental field have honed her skills. She is married to her beloved husband John and has one son, Jared. She enjoys riding her horses Ellie and Anna, and is a meticulous gardener.
Dianne – Scheduling, Treatment Plans & Financial Coordinator
Dianne is likely the person you will first speak with when you call our office, since she is in charge of patient appointments. She is extremely knowledgeable about dental treatment and is always ready to help if you have questions or concerns. She also works with accounts receivable and billing. Dianne has worked for Dr. Redfern for over 28 years. She has always been dedicated to helping our patients get the care they need and understands the minute details inherent to simple or complex care plans and can coordinate appointments with finances and always does her best to keep patients informed and satisfied. Her enthusiasm and upbeat ways are motivating for us all and she keeps everyone going! She is married to John and has a daughter, Rachael, and three step-children. She has two horses, Star and Bliss, and spends as much time as possible riding and training. She has an immaculate yard that she works hard to maintain beautiful.
Ashlee – Insurance Coordinator
Ashlee coordinates our patients' dental insurance benefits with their care to ensure that the financial help insurance companies have contracted for treatment is received. She also sends out for pre-determination of benefits for further treatment. If there is a problem with the insurance company needing additional information or re-submission, Ashlee works diligently to resolve the situation so that the patient receives the maximum benefit they are entitled to from their insurance company. Feel free to call her if you have questions or concerns regarding your dental insurance billing.
Ashlee has worked for Dr. Redfern for over six years. She lived in Florence, Italy for eight years and as a way to share her passion for Italian culture, cuisine and language, she loves guiding regional Food & Wine Tours in fall and spring. She enjoys standup paddle boarding, swimming, mushroom hunting and seasonal foraging in the Pacific Northwest. She is happy to be able to walk to work from where she lives with her husband Forrest, Jack the black Lab and Maki the cat.
Mary – Office Manager
Mary is Dr. Redfern's wife and has played an all-encompassing, front-to-back office role over the last three decades. She is the true linchpin of this dental office and has been integral to building and maintaining the practice. From PR to advertising, sourcing and buying supplies, records keeping and billing, Mary's jobs are constantly evolving and her knowledge is thorough. She is compassionate and realistic, and is always ready with sound advice for staff and patients. We rely on her daily for the ever-changing tasks that emerge to keep our office up-to-date and running smoothly.
Mary loves spending time with her family and has two wonderful daughters, Ashlee and Lindsey, to whom she is devoted. She enjoys riding her two horses, Cowboy and Rio, and has a little dog named Cappuccino (Cappy) who actually is in control of the home front. She also has other craft hobbies that she participates in as time allows.